We are committed to providing our customers the best experience possible at The Look Tresses.
We will try our best to accommodate any reasonable request prior to the order shipping

With proper care following our hair care tips hair can last 3-4 years.

Houston, TX

24-48 after your order is placed & shipping address is confirmed you will receive your track information directly via email.
Tracking will also be available through Shop Pay.

We take health and public safety seriously and DO NOT allow opened items to be returned for the safety of our clients.

Our top priority is to provide you with the best customer service, we will try our best to work on any issues.
If the product is defective please send a picture along with a detailed email description to info@thelooktresses.com We will gladly help resolve the issue with reasonable accommodation.

Shipping itself takes 3-5 business days for all orders. Once it has been processed, it will be shipped based on the method that you chose during checkout.
Please be advised shipping and processing time is not the same. View processing times below

Yes, If you choose expedited shipping, you MUST place the order by 11am EST or the order WILL NOT be eligible for overnight shipping. It will ship next business day. 

For Bundles, Frontals, and Closures 2-4 Business days. (**weekends or holidays ARE NOT included**)
For ready to ship/ on-had/in-stock wigs processing 2-4 Business days. For wigs that aren’t in-stock may takes a bit longer unless specified wig/unit is in stock
For Custom Made Units 5-10 business days. (**weekends or holidays ARE NOT included**)
If you need your wig ASAP send us a message via the "Chat With Us" icon below our team will do our very best to accommodate you.

No, Remember processing time is not the shipping time frame. Processing time is the timeframe in which it takes us to process your order. Shipping time is the timeframe it takes for you to receive your order :)

Bundle amount is based off ones preference and desired look, listed below are recommendations NOT mandatory:
2 bundles of hair for lengths 12”-18
3 bundles for lengths 20" or longer
4 bundles for lengths 26" or longer
Each bundle weighs 3.5-4 ounces (depending on hair length/type)
Depending on hairstyle recommendations:
PONYTAIL STYLES: 1-2 BUNDLES 
HALF-UP HALF DOWN STYLES: 2-3 BUNDLES
PARTIAL MICROLINKS: 2 BUNDLES
FULL HEAD MICROLINKS: 3 BUNDLES
FULL SEW-IN: 3-4 BUNDLES
PARTIAL SEWIN: 2-3 BUNDLES.
FRONTAL/ClOSURE SEWIN: 3-4 bundles for lengths up to 26 inches 4-5 bundles lengths up to 30 inches 5 and up for lengths 30inches or greater
CUSTOM WIG: 3-5 BUNDLES + FRONTAL/CLOSURE
(**Depending on length and desired look. Based on personal preference.***

Yes! Hair can be bleached to platinum blonde. Always refer to a licensed color specialist when altering the natural color of your tresses.

The average size wig is 22.5” and can be adjusted with the elastic band that comes inside the wig. For exact sizing see wig measurement guide.

Refer to our Wig Cap Size Guide under each product.